Privacy Policy

Introduction

At OyNex, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered bus booking platform.

Information We Collect

Personal Information

• Name, email address, and phone number
• Billing and payment information
• Travel preferences and booking history
• Government ID for verification (when required)

Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage patterns and interaction with our AI assistant
• Cookies and similar tracking technologies

How We Use Your Information

• Processing and managing your bus bookings
• Improving our AI assistant's responses and recommendations
• Sending booking confirmations and travel updates
• Providing customer support
• Personalizing your experience
• Analyzing usage to improve our services
• Preventing fraud and ensuring security

AI and Data Processing

Our AI assistant processes your conversations to understand your travel needs and provide relevant recommendations. This data helps us improve the accuracy and helpfulness of our AI. Conversation data is processed securely and may be anonymized for training purposes.

Information Sharing

We may share your information with:

• Bus Operators: To process and fulfill your bookings
• Payment Processors: To securely process transactions
• Service Providers: Who help us operate our platform
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format

Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a prominent notice on our platform.

Contact Us

Last updated on 11-02-2026 23:28:29

You may contact us using the information below: